Cancellation & Refund Policy

CANCELLATION & REFUND POLICY Last Updated: 19 August 2026 Manav Stays aims to provide a clear and transparent cancellation and refund experience for all guests. Cancellation and refund conditions may vary depending on the property, room type, rate plan, booking date, booking channel and applicable booking terms. 1. GENERAL CANCELLATION POLICY All cancellations are subject to the cancellation policy applicable to the specific booking. The cancellation terms displayed at the time of booking will determine whether the booking is refundable, partially refundable or non-refundable. Guests are advised to carefully review the cancellation policy before completing a reservation. 2. DIRECT BOOKINGS For bookings made directly with Manav Stays or the applicable hotel, cancellation requests should be made using the contact details provided by the property. The applicable cancellation charges, if any, will depend on the terms communicated at the time of booking. A cancellation is considered effective only after it has been acknowledged or confirmed by the hotel. 3. THIRD-PARTY BOOKINGS Bookings made through third-party platforms such as Stayflexi, Booking.com, Agoda or other online travel agencies are subject to the cancellation and refund terms displayed on that platform. Where a third-party platform processes the payment, refund requests may need to be submitted through that platform. Manav Stays cannot guarantee the processing time or refund procedure of an independent third-party platform. 4. NON-REFUNDABLE BOOKINGS Certain special rates, promotional rates or booking plans may be non-refundable. For non-refundable bookings, the amount paid may not be refunded in case of cancellation, modification or no-show, subject to the specific terms of the booking. The applicable non-refundable condition will be displayed during the booking process. 5. CANCELLATION CHARGES Where cancellation charges apply, the applicable amount or percentage will be determined according to the cancellation policy attached to the booking. Cancellation charges may differ depending on: • Room category • Rate plan • Booking channel • Date of cancellation • Special offers or promotional rates • Property-specific policies 6. REFUND PROCESS Where a refund is applicable, the refund will generally be processed to the original payment method used for the booking, unless otherwise agreed or required by the applicable payment provider. Refund processing time may vary depending on the payment gateway, bank, card issuer or third-party booking platform. Manav Stays is not responsible for delays caused by banks, payment gateways or third-party booking platforms. 7. NO-SHOW If a guest does not arrive at the property on the scheduled check-in date without cancelling the reservation in accordance with the applicable cancellation policy, the booking may be treated as a no-show. No-show charges and refund eligibility will depend on the terms of the specific booking. 8. EARLY DEPARTURE If a guest checks out earlier than the originally booked departure date, a refund is not guaranteed. Any refund or adjustment for unused nights will depend on the applicable booking and cancellation policy. 9. MODIFICATION OF BOOKINGS Requests to change check-in dates, check-out dates, room categories, number of guests or other booking details are subject to availability and the applicable rate and booking conditions. A modification may result in a change in the total booking amount. 10. FORCE MAJEURE AND EXCEPTIONAL CIRCUMSTANCES In exceptional circumstances beyond reasonable control, such as natural disasters, government restrictions, major emergencies or other unforeseen events, the hotel may review cancellation or refund requests on a case-by-case basis, subject to applicable law and booking conditions. 11. REFUND DISPUTES If you believe that a refund has not been processed correctly, please contact the hotel or the booking platform through which the reservation was made. Please provide your booking reference number and relevant payment details when contacting us. 12. POLICY CHANGES Manav Stays may update this Cancellation & Refund Policy from time to time. The policy applicable to a booking will generally be the policy communicated or displayed at the time that booking was made, subject to applicable law. 13. CONTACT US For cancellation or refund-related queries regarding direct bookings, please contact: Manav Stays Udaipur, Rajasthan, India Email: Phone: For bookings made through third-party booking platforms, guests should also contact the platform through which the reservation was made.